hbeje Responsible Gaming — Your Safety Is Our Commitment
Set your own limits for fun. Keep gaming enjoyable at all times with hbeje's safety tools and support team.
Keep Gaming Fun, Not a Problem
hbeje believes online gaming is a form of entertainment — not a financial solution or a way to relieve stress. We put the wellbeing of every player first. That is why our platform offers a range of tools and guidelines to help you enjoy gaming in a controlled and enjoyable way.
When gaming starts feeling like a burden rather than entertainment, it is time to stop. On this page you will learn how to set your own limits, get help, and take a break when needed. hbeje is always here for you.
Tools to Keep You in Control
Set Deposit Limits
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased within that period — it can only be lowered or changed at the start of the next period. This feature helps you stay within your budget.
Self-Exclusion
If you feel you need some distance from gaming, you can close your account yourself for a set period of time. During this period you will not be able to log in or place bets. A permanent exclusion option is also available.
Time-Out Break
Use the time-out feature for a short-term break. You can take a break for 24 hours, 7 days, or up to 30 days. Your account will remain secure and your balance will be kept intact during this time.
Reality Check Notifications
Receive automatic notifications at set intervals — how long you have been playing, how much you have deposited, and a brief summary of wins and losses. These reminders keep you aware of your current situation.
24/7 Support Team
Contact the hbeje support team at any time. Chat with us in English via live chat or email. We are always ready to help with any questions about responsible gaming.
Gaming History Review
You can view your full gaming history, transaction records, and a breakdown of wins and losses at any time. Understand your own patterns and make informed decisions.
Warning Signs of Problem Gaming
If you notice the following signs in yourself, it means gaming may be becoming a problem. Seek help right away if this happens.
- You keep playing to try to win back money you have lost (chasing losses)
- You are neglecting family, friends, or work because of gaming
- You cannot stop even after spending more than your budget
- You are lying to loved ones about your gaming
- You feel restless or anxious when you are not gaming
- You are using money meant for daily expenses on gaming
The Best Ways to Play Safely
Following these simple rules will keep gaming enjoyable at all times:
- Decide in advance how much time and money you will spend each day, and stick to those limits.
- Enjoy gaming as a form of entertainment, not as a way to earn extra income.
- Avoid gaming when under the influence of alcohol or any other substance — it becomes harder to make sound decisions.
- Avoid using gaming to cope with stress or depression.
- Take regular breaks — playing for long stretches without stopping reduces your judgment.
- Treat losses as a normal cost of entertainment — do not play more in an attempt to win it back.
- Be honest with family and friends — secrecy is often a sign of a problem.
How to Use the Safety Tools
Safety settings on hbeje are easy to change. Follow the steps below:
Log In to Your Account
Log in to your hbeje account and go to the profile menu.
Open the "Responsible Gaming" Section
Click the "Responsible Gaming" option in your account settings.
Choose the Limit You Want
Select whichever you need — deposit limit, time-out, or self-exclusion.
Confirm Your Limit
Save the changes — the limit will remain in effect for the set period.
Get Help from Support
For any issues, contact hbeje support via live chat or email.
Contact Our Support Team
If you are experiencing a gaming problem, getting help quickly is important. The hbeje support team is always ready.
Live Chat Support
Get support 24 hours a day, 7 days a week. Click the live chat icon at the bottom right of the site and speak directly with a support agent.
Email Support
If you would like to share more details, send us an email. Our team will respond as quickly as possible.
[email protected]Emergency Self-Exclusion Request
If you are unable to close your account on your own, let the support team know directly. We will quickly suspend or permanently close your account.
hbeje's Standards of Responsibility
At hbeje, we believe every player has the right to play in a safe, transparent, and fair environment. Our platform uses SSL encryption technology to keep your personal and financial information secure.
Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — follow international fair play standards. The outcome of every game is determined by a Random Number Generator (RNG), which is completely impartial and tamper-proof. Our goal is to ensure an honest and transparent gaming environment.
Online gaming is a growing form of entertainment in Bangladesh. hbeje wants to use this opportunity responsibly. We regularly update our safety measures and are committed to keeping players informed.
Remember: gaming is for entertainment only. Never bet money that, if lost, would cause problems in your daily life. hbeje is always ready to help you make the right decision.
Play Safe, Stay Happy
Enjoy your favorite games at hbeje — cricket betting, slots, or casino games. And for any issues, contact our FAQ or support team.