Your Privacy Is Our Responsibility

Scope of This Policy

This privacy policy applies to all hbeje services, including our website (hbeje.lat), the mobile version, and any gaming services accessible through us. This policy applies only to information collected by hbeje. Third-party game providers such as PG Soft, Pragmatic Play, JILI, or Spribe may have their own privacy policies, for which they are solely responsible.

While reading this policy, please note that it operates alongside our Terms and Conditions and Responsible Gaming policy.

Information We Collect

hbeje may collect two types of information from you: information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and contact details
• Username and password provided when creating an account
• Documents provided for identity verification (such as a copy of your national ID or passport)
• Financial information required for deposit and withdrawal transactions (relating to bKash, Nagad, Rocket, Upay, or bank accounts)
• Any messages or information you provide when contacting our support team

2.2 Automatically Collected Information

• IP address and approximate geographic location
• Browser type, device model, and operating system information
• Duration of your session and pages visited
• Gaming history: which games were played, bet amounts, and results
• Information collected through cookies and similar tracking technologies
• Referral source — meaning which channel you came from to reach our site

Purpose of Using Information

hbeje uses your personal information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure gaming services, deposit and withdrawal processing, and bonus distribution.
• Identity Verification and Security: To prevent fraud, money laundering, and other unlawful activities.
• Age Verification: To confirm that platform users are 21 years of age or older.
• Customer Support: To assist you with questions and issues via live chat and email.
• Responsible Gaming: To monitor your gaming behaviour and identify signs of potential problems.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communications: To inform you of policy changes, security alerts, or important matters relating to your account.

Cookies and Tracking Technologies

hbeje's website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us remember your preferences and improve the quality of our service.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security-related functions — these cannot be disabled.
• Functional Cookies: Store your language preferences and previous session information.
• Analytics Cookies: Collect information about website usage — these cookies do not identify you personally.

You can manage cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

Data Sharing and Third Parties

hbeje does not sell your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Service Providers

Organisations that process payments on our behalf (bKash, Nagad, Rocket, Upay, banks), perform identity verification, detect fraud, and provide technical support receive only the minimum information needed to carry out those tasks. These organisations are bound by contract with us and may not use this information for any other purpose.

5.2 Legal Obligations

hbeje is required to provide necessary information to authorities when required to comply with a court order, a request from an investigative body, or applicable law.

5.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change.

Data Security Measures

hbeje applies industry-standard technical and administrative measures to ensure the security of your information:

• SSL Encryption: All data transmitted between our website and your browser is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive data at rest is kept in an encrypted state.
• Access Controls: Only authorised staff may access your information, and only for specific required purposes.
• Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional verification layer is provided to protect your account.

Please note that no method of transmitting or storing information over the internet is 100% secure. While we are committed to ensuring the highest level of protection, complete security cannot be guaranteed.

Data Retention Period

hbeje retains your personal information only for as long as it is needed to fulfil the original purpose of collection or to comply with legal obligations.

• Active account data: retained in full for as long as the account remains active.
• After account closure: financial and transaction-related data is retained for a set period in accordance with applicable laws and regulatory requirements.
• Once the required period has passed, data is securely deleted or transformed in a way that no longer identifies the individual.

Your Rights

As a user of hbeje, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to see what information we hold about you. In response to your request, we will provide a summary within a reasonable time.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Request Deletion

You may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing transactions, or dispute resolution requirements.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. In such cases, we will review your objection and inform you of our decision.

To exercise these rights, please contact our support team.

Protection of Minors

hbeje provides services only to those who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is applied at the time of registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

Changes to the Policy

hbeje may update this privacy policy from time to time. If there are any significant changes, we will notify you via your registered email or through a notice on the platform. The date of any changes will always be shown at the top of the page as "Last Updated".

Continued use of the platform after changes have been made will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

International Data Transfers

Our service providers may process data on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained and that appropriate agreements are in place with third parties.

Third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) operate games from their own servers. Information collected by these providers is governed by their own privacy policies.

Responsible Gaming and Data

hbeje may analyse information about your gaming behaviour to ensure responsible gaming. The aim of this analysis is to:

• Identify unusual gaming patterns and provide support where needed.
• Arrange support for players who may be at risk of gambling-related problems.
• Properly enforce self-set limits and break requests.

To learn more about responsible gaming, visit our Responsible Gaming page.